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By continuing you agree to our Terms & Conditions and Privacy Policy.
The terms you agree to when you buy from the BloomQueen store or start a subscription with us.
BloomQueen is a supplement brand operated by HAPPY SUPPLEMENTS PTE. LTD., a company incorporated in Singapore with company registration number 202345948D. In these terms, "we", "us" and "our" mean HAPPY SUPPLEMENTS PTE. LTD., and "you" means the person placing an order or using this website.
Email: [email protected]
HAPPY SUPPLEMENTS PTE. LTD. is the seller of record for every order placed on this store. It is the entity you contract with, the entity named on your payment statement, and the entity that dispatches your parcel.
By placing an order, creating an account or subscribing on this website, you agree to these terms and to our Privacy Policy. If you do not agree with them, please do not order.
You must be old enough to enter a binding contract and to buy supplements where you live.
We sell food supplements. The product pages list the full formula and the dose of every active ingredient. We do not use proprietary blends, so what is printed on the label is what is in the capsule.
Our capsules are manufactured in the United Kingdom at a GMP certified facility, are vegan, Halal certified and GMO free. Ingredient sourcing and manufacturing partners can change over time, so the label on the bottle you receive is always the authoritative statement of what is inside it.
Product images are illustrative. Packaging, capsule colour and label design may vary between production runs without any change to the formula.
Your order is an offer to buy. A contract is formed when we send you an order confirmation by email. If we cannot fulfil an order, for example because an item is out of stock or the delivery address is one we cannot ship to, we will tell you and refund anything you have paid for that item.
Prices are shown on the site and can be displayed in more than one currency using the currency switcher. Checkout charges you in the currency shown by the switcher at the time you order, in Singapore dollars, Malaysian ringgit, Hong Kong dollars or US dollars, because each of those currencies is set up as a fixed amount rather than converted on the fly.
We try to keep prices and product information accurate. If a price or description is clearly wrong, we may cancel the affected order and refund you in full rather than fulfil it at the incorrect price.
HAPPY SUPPLEMENTS PTE. LTD. is not GST registered, so no GST is added at checkout. The price you see is the price you pay.
Card payments are processed by Stripe. We do not receive or store your full card number. Stripe holds your card details and processes the charge under its own terms and privacy policy.
Payment is taken when you place the order. For subscriptions, payment is taken on each renewal date until you pause or cancel.
If a payment fails, we may retry it and we may pause the related subscription until payment succeeds.
Some products can be bought as a subscription. A subscription repeats on the schedule you choose at checkout and renews automatically until you stop it. There is no minimum term and no lock in.
You can pause, skip, change frequency, update your card or cancel at any time in your account at bloomqueenco.com/account. You can also ask us to do it for you by email or WhatsApp.
A change takes effect on future renewals. An order that has already been charged and packed is treated as a normal order under our Refund Policy.
Pause or cancel before your renewal date and that renewal will not be charged. Once a renewal has been charged we prepare and send the parcel. If you contact us after the charge but before we have dispatched it, write to us and we will look at cancelling it. Where we agree to cancel, the payment processing fee on the original charge is deducted from what we return to you, because our payment gateway does not give that fee back to us.
We do not currently send a reminder email before each renewal. Your next billing date is shown at any time in your account at bloomqueenco.com/account.
If we change the price of a subscription, we will tell you before the change applies to your plan, and you can cancel if you do not want to continue.
We ship worldwide. Dispatch times, delivery estimates, shipping charges and the treatment of customs duties are set out on our Shipping Policy page, which forms part of these terms.
Delivery estimates are estimates, not guarantees. Once a parcel is handed to a carrier, transit time is in the carrier's hands.
It is your responsibility to give us a complete and correct delivery address and a contact number the carrier can reach.
Our Refund Policy sets out when an order can be returned, how refunds are issued, and what we do about damaged or incorrect items. It forms part of these terms.
Nothing in these terms removes any rights you have under consumer law that cannot be excluded by contract.
From time to time we offer discount codes, including a welcome discount for new newsletter subscribers. Unless a specific promotion says otherwise, one code applies per order and codes cannot be combined.
Where a code has an expiry date or applies only to certain products, we tell you at the time we give you the code. A code is applied to the order you use it on.
We may withdraw or change a promotion at any time. Orders already placed under a valid code are not affected.
You are responsible for keeping your account access secure and for activity that happens under your account. Tell us promptly if you think someone else has access to it.
We may suspend or close an account that is being used fraudulently, to abuse promotions, or in a way that harms other customers or our staff.
We run an affiliate program you can apply to at bloomqueenco.com/affiliates. Participation is subject to separate affiliate terms covering commission, payout and permitted promotion.
We send you the affiliate terms when we approve your application, and they apply from the day you join.
Our products are food supplements, not medicines. They are intended to supplement your diet. They do not replace a varied diet, a healthy lifestyle, prescribed medication, or care from a qualified healthcare professional.
These statements have not been evaluated by the Food and Drug Administration. These products are not intended to diagnose, treat, cure, or prevent any disease. That statement appears because the law requires it. It does not mean the Food and Drug Administration has reviewed, approved or certified anything we sell.
Nothing on this website is medical advice. Product pages, articles, quiz results, emails, social posts and replies from our team are general information only. They are not tailored to your medical history and they are not a substitute for advice from a doctor or pharmacist. Do not delay getting professional advice, ignore it, or stop taking prescribed medication because of something you read here. Our team can help you with orders, labels, ingredients and directions for use. They cannot diagnose a condition, assess a drug interaction, or tell you whether a product is right for you.
Read the full label before you use a product, follow its directions, and do not exceed the stated serving. Speak to your doctor or pharmacist first if you are pregnant, planning a pregnancy or breastfeeding, are under 18, take prescription or over-the-counter medication, take other supplements, have a diagnosed or suspected medical condition, have an allergy or intolerance, or have surgery scheduled.
If you have an unwanted or unexpected reaction, stop taking the product. For anything serious or life-threatening, contact your local emergency service straight away rather than waiting to hear from us. Please also tell us at [email protected] or WhatsApp +65 8898 4130, with the product, batch number, expiry date and what happened. Telling us about a reaction does not by itself mean the product caused it.
Results vary from person to person. We do not promise a particular outcome or a particular timeframe, and another customer's experience does not predict yours.
Where we refer to research, it is for general information. Unless we say otherwise, a study of a single ingredient is not a clinical study of the finished product, is not proof the finished product does the same thing, and is not approval or endorsement by any government authority.
Formulations and labels change from time to time where the law allows it. If the label on the bottle you receive differs materially from what the product page showed when you ordered, do not use it. Contact us and we will sort it out.
It is your responsibility to check the ingredient list for anything you react to before you order.
The text, photography, formulas as described, brand names and page design on this website belong to us or to our licensors. You may read and share our pages for your own use. You may not copy our content for commercial use, or use our brand name and marks, without our written permission.
BloomQueen products are sold on bloomqueenco.com. We do not supply resellers, distributors, marketplace sellers or retail stores, so a BloomQueen product offered anywhere else did not come from us.
Our guarantee, our support and any replacement we offer apply to orders placed with us. They follow the order rather than the bottle, because we have no record of a sale we did not make and no control over how the product was handled afterwards.
You buy our products for your own use. Reselling or distributing them, whether online or in person, needs our written agreement first.
Our brand name, logo, label design and packaging are ours. Copying them, or presenting another product as ours, is something we will act on.
If you submit a review, you confirm it reflects your genuine experience and that you own or have permission to share anything you upload with it. You give us permission to publish it on our site and to shorten it for length, without changing its meaning.
We may decline to publish a review that is abusive, contains someone else's personal information, or makes medical claims about our products.
We are not responsible for loss caused by using a product against the directions on its label, by exceeding the stated serving, or by not taking the medical advice set out in Health and suitability above.
We do not attempt to exclude liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be excluded.
Nothing in this section takes away rights the law gives you as a consumer. If something has gone wrong with an order, write to [email protected] and we will deal with it directly.
We may update these terms. The version that applies to your order is the version published when you placed it. The date at the top of this page shows when it was last changed.
These terms are governed by the law of Singapore, and the courts of Singapore have jurisdiction over any dispute arising from them.
Before taking a dispute further, please write to [email protected] and give us 14 days to put it right. Most problems are quicker to solve that way.
Questions about these terms, an order or a subscription go to [email protected] or WhatsApp +65 8898 4130. More ways to reach us are on the Contact page.
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