Questions we get asked

Choose based on the support you are looking for:

• Movement and joint comfort: Turmeric with Ginger
• Relaxation, rest and muscle recovery: Magnesium Serenity
• Calm, resilience and everyday energy: Ashwagandha with Ginseng
• Support in all three areas: Recovery Bundle

Still unsure? Take our quick five-question quiz. It takes about 60 seconds, and no email is required to see your result.

Take the Supplement Quiz

Some of our supplements may be suitable for use together. Follow the directions for each product and check the ingredients to avoid unnecessary duplication.

Speak with your doctor or pharmacist first if you take medication, have a medical condition or use other supplements.

The product page and label show the complete ingredient list, serving size, directions and warnings.

Our supplements are made in the United Kingdom at a GMP-certified facility. Our current range is vegan, Halal and GMO-free.

No. They are food supplements, not medicines, and they are not intended to diagnose, treat, cure or prevent any disease. Please read Health and suitability in our terms.

Follow the directions on the product label. Do not take more than the recommended serving.

The best time depends on the formula. Check the product page and label for specific directions. Choose a time that makes the supplement easy to include in your daily routine.

Everyone is different, so we cannot promise a specific result or timeframe. Take the supplement consistently as directed. Do not increase the serving if you do not notice a difference immediately.

Speak with a doctor or pharmacist before use if you:

• Take medication or other supplements
• Have a medical condition
• Are pregnant, breastfeeding or planning a pregnancy
• Have allergies or ingredient sensitivities
• Are unsure whether the product is suitable for you

Stop taking it if you experience an unexpected reaction. Seek urgent medical help for a serious reaction. For mild or continuing symptoms, speak with a healthcare professional and check the product page for ingredients, directions and warnings.

We ship worldwide from Singapore. The delivery countries offered at checkout depend on the currency you are shopping in: SGD delivers to Singapore, MYR to Malaysia, HKD to Hong Kong, USD everywhere else. Switch currency in the header if your country is not listed, and that is also the currency you will be charged in, confirmed at checkout before you pay. Full details, including delivery estimates and how duties are handled, are on the Shipping Policy page.

Buy any 3 bottles above and delivery is free at checkout. Below that, delivery within Singapore is S$2.99, on one-time orders and subscriptions alike. Malaysia and Hong Kong orders have delivery waived at every size. The charge is shown at checkout before you pay. See the Shipping Policy page.

Dispatch and delivery times by destination are on the Shipping Policy page. Once a parcel is with the carrier, transit time is in the carrier's hands.

Go to Track your order, paste the tracking number from your dispatch email, and it will take you to the courier carrying your parcel. The courier is chosen for your delivery address, and the tracking number itself says which one it is, so there is nothing for you to pick.

The dispatch email is separate from your order confirmation and arrives later, when the parcel actually leaves us. If you cannot find it, check your spam folder, then message us on WhatsApp at +65 8898 4130 with your order number and we will send the tracking number to you directly.

A tracking number goes live when the courier scans the parcel into their network, which can be several hours after we hand it over, and sometimes the next morning. Until that first scan the number is real but the page looks empty.

If nothing has moved and your parcel is more than 10 business days past its delivery estimate, tell us. We will open a case with the courier, and you choose whether we send a replacement or refund you.

Contact us straight away. Once a parcel has been booked with the carrier we usually cannot change it. For subscriptions, update your address in your account before the next renewal date.

Card payments are processed by Stripe. Your card details go to Stripe, not to us, and we never see or store your full card number.

Deliveries repeat on the schedule you pick at checkout, and payment is taken on each renewal date. The cadence follows the size you choose: monthly for a 1 bottle plan, every 3 months for 3 bottles, every 6 months for 6 bottles. There is no minimum term and no lock in, and if we ever change the price of your plan we will tell you before it applies.

You start it from any product page. Choose your size, then pick "Subscribe & save" instead of a one time purchase. To manage the plan you need a member account. Opening one is free, takes a moment, and it is where you pause, skip, change frequency or cancel. Join us if you do not have one yet.

The saving depends on the size you pick, and it applies to every order for as long as the plan runs.

• 1 bottle: 5% off
• 3 bottles: 10% off
• 6 bottles: 12% off

Each size reorders on a schedule that suits it, and you can choose a different interval when you set it up, anywhere from 1 to 6 months.

All of it happens in your account, at any time: pause, skip a delivery, change frequency, update your card or cancel. If you would rather we did it for you, email or WhatsApp us and we will.

We may retry the payment, and the subscription may pause until it succeeds. Update your card in your account and it will pick up again.

Yes. Every product can be bought as a one time order.

Your first one-time purchase carries a 365 day guarantee. Give it a fair try, and if you decide it is not doing what you hoped, tell us any time in the year that follows and we will refund you.

To claim, message us with your order number. The full policy is on our Refund Policy page.

Contact us with your order number and a photo of what arrived, including the outer packaging, and we will sort it out.

Approved refunds go back to the original payment method through our payment gateway. A refund covers what you paid for the products; delivery charges are not refunded. How quickly it appears then depends on your bank or card issuer.

BloomCoins is our loyalty programme, and it is automatic. There is nothing to join and no card to carry. It starts with your first order.

You earn 1 BloomCoin for every S$1 you spend on the products in your order, after any discount code and any coins you use. Coins are earned on what you pay for the products, not on delivery, and an overseas order earns on its SGD value. Your first order also earns a one off 500 BloomCoins welcome bonus, ready to spend straight away.

Subscriptions earn too. Every renewal we bill earns at the same rate as any other order.

Add your birthday in your account and we give you a 400 BloomCoins gift, worth S$4, in your birthday month. You claim it from the Rewards tab of your account, once each year, and it is ready to spend the moment you do.

Share how an order went, on a verified order, and we add 100 BloomCoins to your account.

The more you buy, the more each order and renewal is worth. Bronze is the standard rate; Silver from 500 counted coins earns x1.25, Gold from 1,250 earns x1.5, Platinum from 2,500 earns x1.75, and Diamond from 5,000 earns x2. The multiplier applies to the coins you earn on orders and renewals, counted from 8 September 2026. Bonus coins, such as the welcome and birthday gifts, never count towards a tier.

Your BloomCoins do not expire.

If an order is refunded, the coins earned on it are cancelled. Where you have already spent them, the balance can go below zero and builds back up from your next order.

Coins from an order stay pending until the guarantee window on that order has passed, then they become available to spend. That is 60 days on a first order of 1 or 3 bottles, and 30 days on everything else, including subscription renewals.

100 BloomCoins is worth S$1 off a future order. The smallest amount you can redeem is 500 coins (S$5), then in hundreds: 500, 600, 700 and so on, as much of an order as your balance stretches to. The only limit above that is that every order keeps a small amount payable, so a redemption can never take an order to zero.

Coins can be used on a one time order, or on the first checkout of a new subscription, not on an automatic renewal, and only at an SGD checkout.

To see your balance and redeem, start at your account. Open the shop from your account page and the redeemer appears in your cart.

Yes. Once your subscription has been running for six months, we send you a free bottle and take 15% off everything billed in the three months that follow.

Yes. If you talk about us to other people, we would like to pay you for it. Anyone can apply, at bloomqueenco.com/affiliates. We read every application by hand, and everyone gets a reply by email.

The form asks for your name and email, which platforms you share on (Instagram, TikTok, YouTube, Facebook, a blog or website, an email list) with your handle and rough audience size for each, and why you want to work with BloomQueen.

You get a personal referral link. Anyone who buys through it gets 10% off their order.

Your commission depends on how many first time orders you bring in a calendar month. The tier resets at the start of every month.

• 1 to 5 sales in the month: 10%
• 6 to 15 sales: 15%
• 16 or more sales: 20%

On top of that you earn 5% of every subscription renewal you bring in, for as long as that subscription runs. Your link is remembered for 30 days after someone clicks it, so you are still credited if they come back and buy later.

Commission on an order is held until the guarantee window on that order has passed. That is 60 days on first orders of 1 and 3 bottles, and 30 days on everything else.

We pay out monthly, in the first week of the month, once you have cleared S$30. Anything below that rolls forward to the next month. We pay by PayNow in Singapore, DuitNow in Malaysia, and Wise everywhere else. We never store a bank account number.

Promote us honestly. No medical claims, nothing described as clinically proven, and no paid ads without our written approval.